Returns & Exchanges
We want you to be fully prepared for your next adventure, which is why we offer a 30-day return window for all guidebooks in their original, unused condition. If your travel plans change or you are not satisfied with your purchase, we provide a straightforward process for returns and exchanges.
Initiate Your Return
Log into your account or use our guest portal to enter your order number and zip code to begin the return authorization process.
Package Your Guidebook
Securely pack the book in its original packaging or a sturdy mailer to ensure it arrives back at our warehouse without any transit damage.
Attach Shipping Label
Download and print the prepaid shipping label provided in the returns portal and affix it clearly to the outside of your package.
Receive Your Refund
Once our team inspects the returned item, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing